Shift Lead

Walgreens•Miami Beach, FL

About The Position

The Shift Lead opens and closes the store when store management is absent, completing required system startups and cash handling and ensuring the sales floor and stockroom are ready for business. The role includes opening the back door for deliveries, processing returns, voids, and refunds, making cash drops to the safe, and providing change to registers. The Shift Lead models and delivers a distinctive customer experience and serves as a liaison between management and non-management team members when store management is not present.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Obtain and maintain valid PTCB or ExCPT certification or a pharmacy license when required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices with team members, including Walgreens service traits and positive interpersonal habits.
Hold store keys and open or close the store without management when necessary; complete systems startup and required cash-handling tasks and prepare the floor and stockroom for the business day.
Open the back door for vendor deliveries and assist with and coach team members on warehouse and vendor ordering processes.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, and other merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations; help ensure the Outdate program is followed.
Handle department pricing and daily price changes, ensure appropriate signage, and complete pricing tasks related to local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain a clean, neat, and orderly store inside and outside; request store or system repairs when needed in the manager’s absence or as requested.
Follow procedures for separating and placing food items, rotate consumable stock using first-in, first-out, and restock outs.
Support execution of the Pickup program and maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested, where permitted and where applicable state requirements are met.
Ensure compliance with state and local laws for regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested PPLs.
Communicate assigned tasks to team members when store management is not present; report disciplinary issues and customer complaints to management.