Shift Lead

Walgreens • Centreville, VA

1d

About The Position

The Shift Lead supports store operations and customer service, including opening and closing the store without store management when needed. The role holds store keys and handles required system start-ups, cash handling, delivery access, and preparation of the sales floor and stockroom for the business day. The Shift Lead provides a distinctive customer experience and helps team members deliver service consistent with company practices.

The position assists with ordering, receiving, inventory accuracy, merchandising, pricing, bookkeeping, maintenance, and regulatory compliance. It also serves as a communication link between management and non-management team members when store management is absent. The role attends requested training and completes assigned tasks.

Requirements

• One year of prior leadership, supervisory, or retail key-holder work experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

• Knowledge of store inventory control.

Responsibilities

• Open and close the store in the absence of store management, including completing system start-ups, cash handling, and preparing the floor and stockroom for business.
• Open the back door for deliveries and vendor deliveries.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to cash registers.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
• Hold store keys and open or close the store without management as necessary.
• Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
• Register sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist the manager or assistant store manager with order exceptions and reverse logistics, including returns and empty packages.
• Assist in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
• Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
• Help ensure team members follow the Outdate program.
• Complete basic department pricing and daily price changes, maintain proper signage, and complete additional pricing tasks required by local regulations or compliance programs.
• Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
• Help maintain clean, neat, and orderly interior and exterior store conditions; request repairs when needed.
• Assist with food separation and placement according to policy, stock rotation using first-in, first-out, and restocking outs.
• Maintain working knowledge of store systems and equipment.
• Assist at the pharmacy out window when requested.
• Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
• Conduct team-member bag checks before they leave the store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the Manager.
• Communicate assigned tasks to team members when store management is absent; report disciplinary issues and customer complaints to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed