Shift Lead

Whistle Express Car Wash•Merrill, WI

4d•$16 - $19•Onsite

About The Position

As a Shift Lead at Whistle Express, you set standards on the lot and run the site when management is not on-site. This is a leadership role for someone who takes ownership seriously and holds the team to consistent standards. The work is fast-paced, physical, visible, and outdoors. The role focuses on keeping the site clean, leading the crew, and ensuring guests have a positive experience. You engage with customers, support wash operations and safety, lead team members throughout the shift, and inspect vehicles to maintain Whistle’s quality standards. The position also includes key-holder duties and opening and closing procedures. Prior leadership or team experience is a plus, but the posting emphasizes leadership instincts over a particular title. Base pay range: $16.00–$19.00.

Requirements

Must be physically active and comfortable working outdoors at a fast pace.
Demonstrates ownership, leads by example, and maintains consistent standards.
Works as a team-first operator, sharing wins and taking responsibility for losses.

Nice To Haves

Prior leadership or team experience is a plus.

Responsibilities

Greet arriving customers and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions, identify opportunities to improve service, and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment during operations and identify and report malfunctions or issues.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Help team members resolve operational issues promptly so the site runs efficiently.
Serve as a key holder and complete opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to team members to support smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback to keep operations on track.
Handle unexpected challenges or staff issues during the shift and escalate them to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle’s quality standards.
Check for missed spots, streaks, and other issues under the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Guide team members in maintaining consistent wash quality.
Look for ways to improve processes and exceed customer expectations.