Shift Lead

Walgreens•Chicago, IL

About The Position

The Shift Lead opens and closes the store in the absence of store management, completing required system start-ups and cash-handling tasks and ensuring the sales floor and stockroom are ready for business. The role holds store keys, opens the back door for deliveries, and supports daily store operations, customer service, inventory, merchandising, pricing, maintenance, and team communication. The Shift Lead may assist at the pharmacy out window as requested and must obtain and maintain a valid PTCB certification or pharmacy license when required by state law. The position serves as a liaison between management and non-management team members when store management is absent, communicates assigned tasks, and reports disciplinary issues and customer complaints to management. The Shift Lead attends training and completes requested PPLs. Employment of qualified applicants with arrest and conviction records will be considered. Walgreens is an equal opportunity employer, including disability and veterans. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled; benefits information is available at jobs.walgreens.com/benefits.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain a valid PTCB certification or pharmacy license if required by state.

Nice To Haves

Knowledge of store inventory control is preferred.

Responsibilities

Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the sales floor and stockroom for business.
Open the back door for deliveries and vendor shipments.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Deliver a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks required by local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when required in the manager's absence or as requested.
Help separate food items and place products according to policy and procedures.
Rotate consumable stock using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.