Shift Lead (R. Greenleaf) - Santa Fe

Vireo Health • Santa Fe, NM

8d • $18 - $22 • Onsite

About The Position

The Shift Lead is a non-supervisory role that supports the Store Director and Assistant Manager in day-to-day dispensary operations. The role helps maintain compliance with policies, procedures, and operational guidelines while contributing to a welcoming customer experience and efficient store operations. The position is full-time, non-exempt, and based at R. Greenleaf Organics in Santa Fe, New Mexico. The hourly range is $18.00, with potential earnings up to $22.13 per hour including variable tips.

Responsibilities span customer service, cash handling and transactions, and inventory management. The Shift Lead provides customers with product information and assistance, helps maintain the store environment, supports accurate cash procedures, and contributes to inventory quality and organization. Schedule varies according to business needs. Stores operate seven days a week, with hours varying by location from 8:00 a.m. to 11:45 p.m.

Requirements

• Must be at least 21 years of age.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable and punctual, with a strong work ethic.
• Ability to lift 25 lbs. or more multiple times per day.
• Must be able to obtain and maintain a valid New Mexico Food Handler License to support safe and compliant handling of cannabis products.
• Ability to work a schedule that varies according to business needs, including nights, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous experience in a retail or customer service role preferred.
• Knowledge of cannabis and its products is a plus.

Responsibilities

• Provide customers with a friendly and welcoming experience and assist them as needed.
• Offer product information and guidance, answer questions, and help customers find suitable products.
• Address customer inquiries and concerns and strive to ensure customer satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges.
• Support staff training on proper cash handling and transaction procedures.
• Work with colleagues on daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Assist in refining and simplifying cash handling procedures.
• Help colleagues with advanced cash register functions.
• Contribute to maintaining product quality and safety standards.
• Support product organization for restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Assist in implementing in-store promotions and sales strategies to manage inventory.
• Monitor supply chain performance and identify process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.
• Perform additional duties as needed to support overall operations.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability coverage.
• Health savings account (HSA), flexible spending account (FSA), and dependent care benefits.
• Voluntary life insurance.
• Employee Assistance Program (EAP).
• 401(k) match.
• Competitive pay and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED