Shift Lead

Walgreens•Elm Grove, WI

4d•$18 - $23

About The Position

The Shift Lead helps operate the store when store management is absent, including opening and closing the store, completing required system start-ups and cash-handling tasks, and preparing the sales floor and stockroom for the business day. The role includes opening the back door for deliveries and holding store keys as needed. The Shift Lead delivers and models a positive customer experience, assists customers and patients, resolves questions and issues, and coaches team members on customer-service practices. The role also supports store operations, including register transactions, ordering and receiving, inventory accuracy, displays and pricing, bookkeeping, maintenance, product rotation, and compliance with policies and applicable laws. The Shift Lead communicates assigned tasks to team members when management is not present and reports disciplinary issues and customer complaints to management. The position requires one year of prior leadership, supervisory, or retail key-holder experience and fluency in reading, writing, and speaking English, except in Puerto Rico. Preferred qualifications include knowledge of store inventory control and, where required by the state, valid PTCB certification or a pharmacy license. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or a pharmacy license, as required by state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries and hold store keys as needed.
Complete product returns, order voids, customer refunds, cash drops, and register change requests.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices for team members.
Assist and coach team members with warehouse and vendor ordering processes, including order creation, review, receipt, and vendor deliveries.
Register sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure the Outdate program is followed.
Complete basic department pricing and daily price changes; maintain proper signage and complete related pricing tasks within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment.
Help maintain a clean, neat, orderly store and request store or system repairs as needed.
Help separate and place food products according to policy, rotate consumable stock using first-in, first-out, and restock outs.
Maintain working knowledge of store systems and equipment; assist at the pharmacy out window when requested.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other assigned tasks.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present and report disciplinary issues and customer complaints to management.