Shift Lead

Walgreens•El Paso, TX

About The Position

The Shift Lead opens and closes the store in the absence of store management, handles required systems start-ups and cash procedures, and ensures the sales floor and stockroom are ready for business. The role includes opening the back door for deliveries and completing returns, order voids, refunds, cash drops, and register change requests. The Shift Lead provides a distinctive customer experience, supports store operations and inventory accuracy, and communicates assigned tasks between management and team members when management is not present. The position also supports merchandising, pricing, bookkeeping, store maintenance, product handling, compliance, team development, and other assigned tasks. The Shift Lead may assist at the pharmacy out window as requested and must obtain and maintain a valid PTCB certification or pharmacy license when required by the state.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store without store management present, including required system start-ups, cash handling, and preparation of the sales floor and stockroom.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Engage customers and patients, resolve issues, answer questions, and model customer-service best practices.
Hold store keys and open or close the store as necessary without management.
Assist and coach team members with warehouse and vendor ordering processes, including orders and vendor deliveries.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes; ensure proper signage and complete other required pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain clean, neat, and orderly store conditions and arrange for store or system repairs when appropriate.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using first-in, first-out methods and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct team-member bag checks before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete assigned training, requested PPLs, special assignments, and other tasks.
Communicate assigned tasks to team members when store management is absent; report disciplinary issues and customer complaints to management.