Full-Time Shift Lead – San Bernardino, CA
About The Position
Dutch Bros Coffee is seeking a Shift Lead to uphold the company’s vision, culture, and core values on every shift. The Shift Lead serves as a servant leader in the shop, communicates feedback to leadership, and takes on necessary operational work so the crew can focus on delivering the company’s core values. The role requires availability for at least 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. The Shift Lead leads the experience for Broistas and customers, helps manage shifts, models and trains the Broista role, and supports shop leadership with inventory, setup, cleanliness, quality assurance, and other delegated duties. They are expected to communicate effectively, attend required meetings and events, follow company policies, and demonstrate the leadership expectations described in the Shift Lead Field Guide and Employee Handbook.
Requirements
- No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Successfully completed the most recent flowcheck with a score of 90% or better and on time.
- Obtain and maintain a Food Handler Permit or Certification as required by state and local regulations.
- Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and regulations.
- Available to work a minimum of 32 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends.
- Able to work Shift Lead shifts and attend shop meetings and culture-building events.
- Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.
Nice To Haves
- Six months of Broista experience at Dutch Bros.
Responsibilities
- Uphold Dutch Bros’ vision, culture, core values, atmosphere, and standards on every shift.
- Communicate appropriate information to leaders and communicate expectations to the crew.
- Help solve problems during shifts and ensure Broistas are prepared for promotions and specials and have the right energy and attitude for customers.
- Model and meet all expectations of the Broista role, including drink and operational fundamentals.
- Train new Broistas operationally and culturally, provide a positive environment, and cover the Manifesto during training.
- Support the Shop Manager and Shop Lead with inventory management and other delegated duties.
- Prepare the next shift for success by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
- Share wins and opportunities for improvement with shop leaders.
- Attend mandatory meetings and culture-building events, know available resources, and follow company policies and procedures.
- Help ensure shop setup and cleanliness standards are met.
- Follow up with Quality Assurance inspections and accountability processes alongside the Shop Lead and Shop Manager.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical, dental, and vision insurance for full-time Shift Leads
- Sick time, as applicable by state law
- Paid time off
- Six paid holidays per year
- Potential relocation compensation for qualifying candidates whose job offer requires relocation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
