Shift Lead

Walgreens•Janesville, WI

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when store management is absent. This includes completing system start-ups, handling cash, preparing the sales floor and stockroom for business, and opening the back door for deliveries. The Shift Lead may hold store keys and perform a range of operational, inventory, pricing, merchandising, maintenance, and bookkeeping tasks. They also serve as a liaison between management and team members when management is not present, communicate assigned tasks, and report disciplinary issues and customer complaints to management. The role models and delivers a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and sharing customer-service practices with team members. The Shift Lead complies with company policies and applicable laws, attends requested training, and completes other assignments as directed. PTCB certification or a pharmacy license must be obtained and maintained when required by state.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the back door for deliveries and vendor orders.
Complete product returns, order voids, customer refunds, cash drops, and register change requests.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices for team members.
Hold store keys and perform opening and closing duties without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including reviewing and receiving orders.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions, reverse logistics, merchandising displays, resets, and revisions.
Maintain accurate inventory and on-hand quantities; help ensure the Outdate program is followed.
Perform basic department pricing and daily price changes, maintain signage, and complete regulated pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, orderly store conditions and request repairs when appropriate.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
Maintain working knowledge of store systems and equipment; assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete requested PPLs.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.
Complete special assignments and other tasks as assigned.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.