Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role helps team members follow ordering, inventory, pricing, merchandising, food-handling, and store-maintenance procedures, and may assist at the pharmacy out window as requested. The Shift Lead models a distinctive customer experience, resolves customer concerns, and communicates assigned tasks to team members when store management is not present. The position also supports training, reports disciplinary issues and customer complaints to management, and completes other assignments as directed.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.
Responsibilities
- Open and close the store without management as needed, including starting required systems, handling cash, preparing the floor and stockroom, and opening the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops, and register change requests.
- Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices for team members.
- Hold store keys and take responsibility for opening and closing the store as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
- Register sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts, including on-hand quantities in departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Complete basic department pricing and daily price changes, maintain appropriate signage, and complete related regulatory pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
- Help maintain clean, neat, and orderly interior and exterior store conditions, and request repairs when appropriate.
- Follow procedures for separating and placing food products; rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Conduct team-member bag checks before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when management is absent, acting as a liaison between management and non-management staff.
- Report disciplinary issues and customer complaints to management.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the description.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
