Barista Shift Lead (PM), Paradise Valley (Opening Fall 2026)

Too Sweet Cakes • Paradise Valley, AZ

3d • Onsite

About The Position

Too Sweet Cakes is hiring a full-time PM Shift Lead for its Paradise Valley location, scheduled to open in Fall 2026. This ground-floor leadership role begins before the café opens and helps establish its service and operating standards. The Shift Lead is the second-in-command on the floor, owns the assigned shift from start to finish, and leads the Barista team when the General Manager is not present.

Before opening, the Shift Lead participates in onboarding and training, learns company standards and products, assists with café setup and merchandising, supports Barista onboarding, and helps with grand opening activities. During regular operations, the role includes leading the team, serving guests, preparing menu items, handling cash and POS transactions, receiving deliveries, and maintaining café cleanliness, quality, and food safety standards.

The position pays $19.00 per hour plus tips. The PM schedule is Sunday through Thursday, 12:00 PM–8:30 PM. Full-time employees are eligible for health, dental, and vision benefits beginning on the first of the month after 60 days of full-time employment. Paid pre-opening training and development and employee product discounts are also offered.

Requirements

• Experience in coffee, food service, retail, or hospitality.
• Natural leadership ability, initiative, and composure under pressure.
• Genuine passion for hospitality and improving the guest experience.
• Strong communication skills with guests and teammates.
• Comfort handling cash, operating a POS system, and managing product receiving.
• Reliability, punctuality, and accountability.
• Ability to stand for extended periods and lift up to 30 pounds.
• Full-time availability for the assigned schedule, including early mornings, weekends, and holidays.
• Must be at least 18 years old.
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification before serving alcohol.

Nice To Haves

• Some lead, keyholder, or supervisory experience is preferred.

Responsibilities

• Participate in onboarding and training before the location opens.
• Learn company service standards, operating procedures, and product knowledge at a leadership level.
• Assist with café setup, merchandising, and operational readiness.
• Help facilitate team training and support Barista onboarding alongside the General Manager.
• Support grand opening events and launch activities.
• Open or close the location according to established procedures and own the shift from start to finish.
• Lead and direct the Barista team by assigning tasks, managing pace, and stepping in where needed.
• Monitor floor coverage and adjust team positioning based on traffic.
• Complete shift reports and communicate key updates to the General Manager daily.
• Promptly flag team performance concerns, guest feedback, and operational issues.
• Model the expected attentive guest experience and serve as the primary guest contact when the General Manager is absent.
• Handle guest escalations, complaints, and special requests with confidence and good judgment.
• Build relationships with regular guests and help create a sense of community.
• Prepare and serve menu items according to company standards.
• Maintain product knowledge and educate guests and team members.
• Uphold quality, presentation, and food safety standards across shifts.
• Receive and verify product deliveries from the Phoenix production warehouse.
• Operate the POS system accurately and oversee cash-handling procedures.
• Maintain cleanliness, organization, and visual standards throughout the café.
• Follow and enforce opening, closing, and daily operational procedures.

Benefits

• $19.00 per hour plus tips.
• Consistent full-time hours.
• Employee product discounts.
• Paid pre-opening training and development.
• Eligible for health, dental, and vision benefits beginning the first of the month following 60 days of full-time employment.
• Opportunity to help open a new location and take on a leadership role at a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed