Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead models a distinctive and delightful customer experience and helps team members follow service and operational practices. The role supports inventory, ordering, merchandising, pricing, bookkeeping, store maintenance, and compliance activities. The Shift Lead communicates assigned tasks to team members when management is not present and reports disciplinary issues and customer complaints to management. The position also attends training and completes requested PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, as required by state.
Responsibilities
- Open and close the store without management as necessary, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the back door for vendor deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
- Engage customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices with team members.
- Hold store keys and open or close the store as necessary without management.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
- Assist in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks for local regulations or compliance programs accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
- Help maintain clean, neat, orderly interior and exterior store conditions; request store or system repairs when appropriate.
- Assist with food separation and product placement according to policy, stock rotation using first-in, first-out practices, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
- Conduct team-member bag checks before they leave the store.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is not present.
- Report disciplinary issues and customer complaints to management.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
