Shift Lead

Walgreens • Camillus, NY

4d • $19 - $24

About The Position

The Shift Lead supports store operations and customer service, opening or closing the store without store management when needed. The role handles required system start-ups, cash handling, store readiness, delivery access, and key-holder responsibilities. It also models a distinctive customer experience and helps team members deliver courteous, proactive service.

The Shift Lead supports operational activities including register accountability, ordering and receiving, inventory accuracy, pricing, merchandising, bookkeeping, store maintenance, product handling, and compliance with laws and company procedures. The role communicates assigned tasks between management and non-management team members when management is absent, reports disciplinary issues and customer complaints, and completes training and other assigned work.

Requirements

• One year of prior leadership, supervisory, or retail key-holder work experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Knowledge of store inventory control.
• Valid PTCB certification or pharmacy license as required by the state.

Responsibilities

• Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the sales floor and stock room for business.
• Open the back door for deliveries and hold store keys as needed.
• Complete product returns, order voids, customer refunds, cash drops, and requests for register change.
• Engage customers and patients, offer assistance, resolve issues, and answer questions to provide a positive customer experience.
• Model and share customer service best practices with team members.
• Assist and coach team members with warehouse and vendor ordering, including creating, reviewing, and receiving orders.
• Register assigned sales and maintain related records, including scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist management with order exceptions and reverse logistics, including returns and empty packages.
• Assist in evaluating and developing displays, and complete resets and revisions.
• Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
• Help ensure team members follow the Outdate program.
• Perform basic department pricing and daily price changes; ensure signage and any required regulatory pricing tasks are accurate and timely.
• Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
• Help maintain a clean, neat, orderly store and request store or system repairs as required or requested.
• Assist with separating food items and following product-placement policies; rotate consumables using first-in, first-out and restock outs.
• Maintain working knowledge of store systems and equipment.
• Assist at the Pharmacy out window when requested.
• Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
• Conduct bag checks of team members before they leave the store.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the Manager.
• Communicate assigned tasks to team members when store management is not present.
• Report disciplinary issues and customer complaints to management.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed