Shift Lead

Walgreens•Cottage Lake, WA

4d•$23 - $27

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store in the absence of store management. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The Shift Lead holds store keys and communicates assigned tasks to team members when management is not present. The role assists with sales transactions, returns, refunds, inventory and ordering processes, merchandising, pricing, bookkeeping, store upkeep, and compliance. The Shift Lead coaches team members, provides customer assistance, and reports disciplinary issues and customer complaints to management. The position also includes attending training and completing learning assignments requested by the Manager.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license as required by state.

Responsibilities

Open and close the store without management as necessary, including system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the back door for deliveries and assist and coach team members with warehouse and vendor ordering processes.
Complete product returns, order voids, customer refunds, cash drops, and change requests for cash registers.
Provide customers and patients with assistance, resolve issues, answer questions, and model customer-service best practices.
Hold store keys and register sales accurately, including recording scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist in evaluating and developing displays, complete resets and revisions, and maintain accurate inventory and on-hand counts.
Help ensure team members follow the Outdate program; rotate consumable stock using first in, first out, and restock outs.
Complete basic department pricing and daily price changes, maintain accurate signage, and complete related regulatory pricing tasks on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
Help maintain a clean, neat, orderly store and request store or system repairs as needed.
Assist with food separation and product placement according to policies and procedures.
Maintain working knowledge of store systems and equipment and assist at the Pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks between management and non-management team members when store management is absent.
Report disciplinary issues and customer complaints to management.