Shift Lead

Walgreens•San Jose, CA

5d•$21 - $26

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. Responsibilities include completing system start-ups, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The Shift Lead also processes returns, voids, refunds, cash drops, and register change requests. The role delivers and models a distinctive customer experience, assists with operational tasks including inventory, pricing, merchandising, deliveries, and maintenance, and communicates assigned tasks to team members when management is not present. The Shift Lead attends requested training and completes assigned learning activities. Compensation depends on factors including geography, skills, education, and experience; the role remains open until filled.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license as required by the state; the certification or license must be obtained and maintained.

Responsibilities

Open and close the store when store management is absent, completing required system start-ups and cash handling and preparing the floor and stockroom for the business day.
Open the store back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance, resolve customer issues, and answer questions.
Model and share customer service practices and Walgreens service traits with team members.
Hold store keys and open or close the store without management as needed.
Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
Register sales on an assigned cash register and maintain related records, including scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain accurate signage, and complete related regulatory pricing tasks on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Help maintain clean, neat, and orderly store conditions and request store or system repairs when appropriate.
Follow food separation and product placement procedures, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Conduct team-member bag checks before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.