Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role handles required system start-ups and cash activities, prepares the sales floor and stockroom for the business day, and opens the store’s back door for deliveries. The Shift Lead models a distinctive and positive customer experience, supports team members, and communicates assigned tasks when management is not present. The position helps maintain accurate inventory, pricing, merchandising, store condition, and compliance with company policies and applicable laws. It also assists with bookkeeping, training, pharmacy out-window coverage when requested, and other assigned tasks. The role attends training and completes learning modules requested by the Manager.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or a pharmacy license, as required by state.
Responsibilities
- Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the floor and stockroom for business.
- Open the back door for deliveries and assist with warehouse and vendor ordering and delivery processes.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Hold store keys and open or close the store without management as necessary.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Perform basic department pricing and daily price changes; ensure appropriate signage and complete related regulatory pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
- Help maintain clean, orderly interior and exterior store conditions and request repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
- Conduct team-member bag checks before they leave the store.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
