FT Cafe Shift Lead | CHI | Gold Coast

Chobani•Chicago, IL

1d•Onsite

About The Position

As a Shift Lead, you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at La Colombe. During a typical shift, you will be flexing and moving about the café to meet business needs. You’ll spend most of your time on the floor, working side-by-side with the team to ensure seamless operations. As part of your shift routines, you will be directing and coaching the team to meet business and customer expectations. You will be trained in all areas, and the Shift Lead role is a great opportunity for learning and development that may lead to other leadership positions within the company, such as Assistant Café Manager.

Requirements

Proven ability to coach, direct, and lead a team in a fast-paced environment.
Experience in customer service, retail, or hospitality, with a strong focus on customer-facing roles.
Demonstrates pride in being part of a team and consistently embodies the One Dove principles: Kindness, Respect, Deliciousness, Efficiency, and Cleanliness.
Strong communication and interpersonal skills, with the ability to motivate and support team members.
Ability to stand for extended periods and lift up to 50 lbs.
Must hold a valid Food Safety Manager Certificate.
Capable of frequent walking, bending, reaching, and twisting during shifts.

Responsibilities

Prepare and serve the cafe menu, including working on the espresso bar.
Set the tone for a shift by communicating expectations and tasks to the team.
Coach employees in real-time, provide constructive feedback, and facilitate ongoing training.
Direct employees, assign and delegate tasks, and ensure tasks are completed properly.
Create a positive environment that allows for feedback and celebrates wins.
Model best practices, resolve challenges, and encourage continuous learning.
Apply a practical approach and good judgment to tasks and issues.
Take on challenging situations and reflect on ways to improve.
Use independent judgment and have the autonomy to make certain decisions, including recommending corrective action and hiring decisions.
Create a visually appealing experience within the retail space, including stocking, receiving, organizing, and resets.
Execute shift inventory tasks, identify potential issues, and communicate actions and follow-up to managers.
Lead by example to create a welcoming and safe work environment.
Educate and answer customer questions on La Colombe products.
Ensure key business initiatives are offered to customers.
Serve as a go-to leader for cafe team members in the absence of a manager.
Assist in training new cafe team members.
Complete cafe opening and closing tasks thoroughly and serve as a trusted key holder.