Assistant Center Manager Gold Coast

The UPS Store • Chicago, IL

17h • Onsite

About The Position

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Requirements

• High school diploma or GED required
• One year of supervisory experience in logistics, retail, or other relevant industry
• 2 Years of Sales Experience required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities
• The physical ability to perform this job (lifting, bending, etc.)
• Knows how to listen, follow, lead, and help the Center Manager attain defined targets
• Must have a dynamic personality and must be able to help motivate a team to optimize performance

Nice To Haves

• College coursework or a degree preferred
• Advanced education degree, coursework, or tech school desired
• 3 years of Management Experience Preferred
• P&L experience preferred

Responsibilities

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED