Concierge - Gold Coast (Overnight)

Reside Living • Chicago, IL

1d • Onsite

About The Position

The Reside Concierge Program is integral to the overall branding and services package that defines and creates the Reside lifestyle. Reside concierges offer a long list of amenities to residents, bringing a level of convenience, service, and community typically unavailable to renters in Chicago neighborhoods. The Reside Concierge performs as the initial point of contact for management and leasing interaction with residents and prospects. This position is based at a boutique luxury apartment community nestled in Chicago's prestigious Gold Coast neighborhood. This community offers an upscale, amenity-rich environment that reflects the resident's taste and style.

Requirements

• High School diploma or GED
• One year of customer-facing experience in hospitality, retail sales, or food services
• Exceptional communication skills – both verbal and written
• Strong organizational skills and ability to multitask
• Ability to solve problems through communication and ingenuity
• Impeccable attention to detail, pride in the quality of work, and energy
• Comfortable working alone but excited to work on a team
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Have constant need (66% to 100% of the time) to perform the following physical activities: Stand and walk, with little to no sitting, depending on specific needs of the day. Estimate 90% or more of time is spent on feet.
• Bend/Stoop/Squat
• Pick up litter, filing
• Climb Stairs
• Show and inspect property
• Push or Pull
• Inspect and show the property, open and close doors
• Reach Above Shoulder
• Inspect property, store/retrieve supplies
• Constantly perform standing and walking activities related to inspecting and traveling between properties.
• Constant need (66% to 100% of the time) to perform the following physical activities: Writing/Typing
• Corporate, inter-office, resident communication
• Grasping/Turning
• Telephone, doorknob use
• Finger Dexterity
• Typing, operation of office equipment
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous): Less than 20 lbs. Frequent need (33% to 66% of the time)
• Under 10 lbs. Constant need (66% to 100% of the time)

Nice To Haves

• Property management, leasing, community management, or administrative assistant experience welcome

Responsibilities

• Greeting and registering guests and prospective residents
• Answering concierge station phones
• Accepting packages and coordinating deliveries
• Providing tourist and city information
• Providing map, driving, and CTA directions
• Arranging for pet sitting and walking services
• Arranging for other services, i.e., water plants
• Booking cabs, limos, and other transportation services
• Monitoring security systems and security cameras
• Arranging for maid service
• Key date reminder service
• Planning of resident events
• Light leasing duties, i.e., guest card, property information
• Refer prospects to appropriate offices
• Provide walk-in traffic with appropriate rental information
• Leasing backup for after-hours and rollover calls for all Reside properties
• Creating and sending out monthly e-newsletter/resident activities calendar
• Provide after-hours answering services for Reside property offices
• Respond to resident emergencies and contact on-call maintenance staff
• Take and forward or enter service requests from residents
• Call residents for follow-up to completed service requests
• Manage and enter community information into CFR systems
• Monitor security systems and security cameras
• Assist managers in conducting regular social events at various properties
• Creating and coordinating residents' parties and functions

Benefits

• medical
• dental
• life
• short- and long-term disability insurance
• paid time off
• 401K matching
• commuter benefit
• 25% per month apartment discount
• Industry-leading Student Loan assistance of $100 per month
• We promote within
• Willing to train the right person
• 2 days consecutive days off
• 13 days PTO and 5 sick days
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED