Cafe Matcha FT Shift Lead

ALFRED•Los Angeles, CA

11d•$25 - $29•Onsite

About The Position

The Barista is responsible for delivering exceptional hospitality while crafting high-quality beverages and maintaining an inviting cafe environment. This role is ideal for individuals who are passionate about customer experience, interested in matcha and tea culture, and thrive in fast-paced, team-oriented environments. Baristas help create the overall energy and atmosphere of the café through attention to detail, product knowledge, teamwork, and genuine connection with guests.

Requirements

1-3 years of leadership experience in cafe, restaurant, or hospitality setting
Passion for hospitality and creating positive customer experiences in a fast-paced, customer-facing environment.
Strong communication, interpersonal, and relationship-building skills.
Ability to thrive in a collaborative team setting while working efficiently under pressure.
Interest in matcha, tea, and specialty beverage culture.
Flexibility to attend quarterly team meetings, trainings, or company events that may occasionally take place outside of regular scheduled shifts.
Maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
Lift and carry up to 20 pounds without assistance.
Move quickly and efficiently throughout the cafe in a fast-paced environment.
Maintain strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.
Bend, squat, reach, and perform cleaning, stocking, and other operational tasks as needed.
Remain on feet for extended periods throughout scheduled shifts.
Comfortably operate a POS system, cash register, or tablet device to accurately process customer orders and payments.
Demonstrate the hand dexterity and coordination needed to safely and efficiently operate espresso machines, steamers, grinders, and other café equipment while preparing beverages to company standards.

Responsibilities

Lead each shift with positivity, urgency, and professionalism while setting the standard for hospitality and service.
Deliver exceptional guest experiences and resolve customer concerns with confidence and care.
Support and coach team members in real time, providing feedback, recognition, and guidance.
Foster a collaborative, inclusive, and high-performing team environment.
Share and promote knowledge of matcha, tea preparation, and Cafe Matcha products.
Assist with onboarding and training new team members.
Support ongoing development of baristas through coaching, product education, and operational reinforcement.
Delegate responsibilities effectively and ensure tasks are completed to standard.
Communicate staffing or operational needs to management as they arise.
Oversee daily cafe operations to ensure quality, consistency, cleanliness, and efficiency.
Prepare and serve beverages and food according to Cafe Matcha standards.
Maintain a clean, organized, stocked, and guest-ready environment throughout each shift.
Support inventory management, product receiving, and replenishment.
Manage cash handling, opening and closing procedures, and daily operational checklists.
Ensure food safety, sanitation, and health standards are consistently maintained.
Utilize communication tools including Slack, email, and daily shift logs to support operational alignment.
Follow all company procedures related to food safety, sanitation, hygiene, and cafe organization.
Report safety hazards, incidents, or operational concerns to the Management.