Shift Lead

Walgreens•Zionsville, IN

4d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. This includes starting required systems, handling cash, preparing the sales floor and stockroom for business, and opening the back door for deliveries. The role may hold store keys and perform transactions such as returns, voids, refunds, cash drops, and providing change. The Shift Lead models and delivers a positive customer experience, assists customers and patients, resolves issues, and shares customer-service practices with team members. The position also supports ordering and deliveries, sales-register accuracy, inventory and pricing, displays and resets, bookkeeping, store maintenance, food handling and stock rotation, and compliance with relevant policies and regulations. The Shift Lead communicates assigned tasks when management is absent and reports disciplinary issues and customer complaints to management. Training and completion of requested PPLs are required.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or a pharmacy license, obtained and maintained as required by state.

Responsibilities

Open and close the store when management is absent, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers as requested.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices for team members.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist in evaluating and developing displays, and complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain accurate signage, and complete related regulatory pricing tasks on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, neat, and orderly interior and exterior store conditions, and request repairs when appropriate.
Assist with food separation, product placement, stock rotation using FIFO, and restocking outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present.
Report disciplinary issues and customer complaints to management.