Shift Lead

Walgreens•Mechanicville, NY

2d•$19 - $24

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. The role handles required systems start-ups, cash procedures, store readiness, and opening the back door for deliveries. The Shift Lead models a distinctive customer experience and assists with daily operational, inventory, pricing, merchandising, and team communication tasks. The role may hold store keys and communicate assigned tasks to team members when store management is not present. It also supports managers with ordering, order exceptions, reverse logistics, displays, resets, bookkeeping, maintenance, and training. The Shift Lead is expected to follow company policies, maintain respectful coworker relationships, and comply with laws governing regulated products.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control is preferred.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, complete required system start-ups and cash handling, and ensure the sales floor and stock room are ready for the business day.
Open the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service practices and Walgreens service traits with team members.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members in warehouse and vendor ordering, including creating, reviewing, and receiving orders.
Register all related sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with order exceptions and reverse logistics.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts, including on-hand quantities in departments, the stockroom, and overstock locations.
Assist in ensuring team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks related to local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs as required or requested.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first-in, first-out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.