Shift Lead

Walgreens•Platte City, MO

5d•$18 - $23

About The Position

The Shift Lead supports store operations by opening and closing the store when store management is absent. Duties include completing required system start-ups, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role processes returns, voids, refunds, cash drops, and register change requests, while modeling a distinctive and helpful customer experience. The Shift Lead supports customer service, store operations, inventory accuracy, pricing, merchandising, maintenance, and compliance. They coach team members, communicate assigned tasks when management is not present, and report disciplinary issues and customer complaints to management. The role also attends requested training and completes assigned learning modules. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The position remains open until filled.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store's back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices with team members, including Walgreens service traits and interpersonal habits.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering, including order creation, review, receipt, and delivery access.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing displays, including promotional, seasonal, super structure, and sale merchandise; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks required by local regulations or compliance programs on time and accurately.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as requested.
Help maintain clean, neat, orderly interior and exterior store conditions, and request store or system repairs when appropriate.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the Pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.