Shift Lead (Popeye's)

LV Petroleum•Lincoln, AL

11d•Onsite

About The Position

Assist in overseeing the daily operations of the Popeye's restaurant to ensure a smooth and efficient service. This role involves ensuring food quality, managing inventory, maintaining health and safety standards, and assisting with opening and closing procedures. The Shift Lead also plays a key role in team leadership, customer service, financial management, compliance, and local marketing efforts.

Requirements

High school diploma or equivalent (required)
At least 1-2 years of experience in a fast-paced food service environment, ideally with supervisory or leadership responsibilities.
Strong leadership and management skills, with a focus on motivating teams to achieve restaurant goals.
Excellent customer service skills with the ability to handle challenging situations calmly and professionally.
Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
Ability to prioritize and manage multiple tasks efficiently.
Excellent verbal and written communication skills, with the ability to interact effectively with customers and staff.
Ability to maintain high standards for food quality, cleanliness, and safety.
Ability to work various shifts, including nights, weekends, and holidays, as needed.
Ability to stand, walk, and move throughout the restaurant for extended periods.
Ability to lift and carry items up to 50 pounds.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Nice To Haves

Some college or business management coursework is a plus.

Responsibilities

Assist in overseeing the daily operations of the Popeye's restaurant to ensure a smooth and efficient service.
Ensure that food is prepared according to Popeye's standards, ensuring consistency and quality.
Monitor inventory levels and ensure stock is replenished as needed.
Ensure that all health, safety, and cleanliness guidelines are followed consistently.
Help manage opening and closing procedures, including cash handling and securing the premises.
Maintain a clean and organized restaurant, including dining areas, kitchen, and restrooms.
Assist in recruiting, training, and onboarding new team members.
Provide guidance and coaching to team members, ensuring they meet performance expectations and follow operational procedures.
Help develop staff schedules to ensure the restaurant is adequately staffed for peak hours.
Promote teamwork and foster a positive work environment to keep staff motivated and productive.
Address employee performance issues, and provide constructive feedback to help employees grow.
Ensure high levels of customer satisfaction by providing quality food and excellent customer service.
Handle customer complaints or issues in a professional manner, resolving them to the customer’s satisfaction.
Help implement strategies to improve guest experiences and encourage repeat business.
Monitor the service team to ensure a friendly and efficient experience for guests.
Assist in monitoring restaurant costs, including labor, food, and supplies.
Help manage cash flow, ensure proper cash handling, and oversee daily transactions.
Ensure that food costs, waste reduction, and other operational costs are kept within budget.
Assist with daily sales tracking and inventory management to maintain profitability.
Ensure compliance with all local, state, and federal health and safety regulations.
Enforce Popeye's policies and procedures for food handling, employee safety, and cleanliness.
Assist in performing safety checks and ensuring that equipment is in working order.
Participate in audits and inspections as required by KFC and regulatory authorities.
Assist in training new hires and ongoing development of current team members.
Promote a learning culture by offering support and guidance to staff as they improve their skills.
Conduct performance evaluations and help identify opportunities for employee growth.
Assist in local store marketing efforts to promote Popeye's products and services to the community.
Ensure that promotional materials and special offers are implemented and communicated to customers.