Shift Lead / Full Time - Jamestown, NY

Save A Lot•Town of Ellicott, NY

13d•$18 - $21

About The Position

The Shift Lead directs the daily activities of store team members during assigned shifts when the Store Manager and Assistant Store Managers are absent. The role supports store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance. The Shift Lead also assists store management in maintaining store conditions and quality, safety, security, and sanitation programs, while delivering excellent customer service. All duties are performed in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs duties outlined in their primary job description.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Comprehensive product knowledge and ability to train other team members.
Proficiency in basic math, including addition, subtraction, multiplication, and division.
Ability to read, write, and speak English.
Effective oral and written communication and interpersonal skills.
Dependability and flexibility.
Ability to travel to multiple work locations.
Excellent customer service, teamwork, and problem-solving skills.
Must adhere to the uniform dress code.
Ability to reach, bend, balance, lift, and transport objects weighing 20–50 lbs repeatedly throughout the shift; product weight may sometimes reach 50–80 lbs.
Ability to stand, walk, and/or move about for extended periods.
Ability to push, pull, grasp, twist, and use sawing motions for extended periods.
Regularly work in freezers, coolers, refrigerators, inside and outside the store in all weather conditions, and inside delivery trucks.

Nice To Haves

Previous training or supervisory experience is a plus.
Spanish or other language proficiency is a plus.
Company work history will be strongly considered, including attendance, work performance, safety, policy compliance, and performance management.

Responsibilities

Open and close the store according to established procedures.
Direct and monitor day-to-day activities of full-time and part-time store team members across departments.
Communicate with customers in a friendly and courteous manner.
Resolve customer complaints, including exchanges and refunds; document complaints and take follow-up steps to address their causes.
Conduct front-end administrative procedures, including cash counting, till preparation, cash drops and pickups, verification of cash tills, and gift card sales and returns.
Complete electronic store reports and report results to the Store Manager.
Perform cashier and stocking duties when necessary.
Escalate employee issues—including disciplinary actions, cash discrepancies, attendance, performance, and significant customer complaints—to the Store Manager or District Manager.
Respond promptly to vendors, including receiving loads and deliveries.
Stock inventory across departments, including filling and culling produce, filling meat and checking dates as needed, and filling milk and eggs.
Ensure the store complies with company health and safety standards.
Handle emergency management, such as evacuation procedures, appropriately.
Protect company property, funds, and merchandise.
Ensure loss-prevention procedures are followed daily.
Maintain store sanitation and clean throughout the shift.
Serve as the first contact for media and regulatory visitors and refer them to the Store Manager.
May participate in panel interviews but does not have authority to make hiring decisions.
Perform other duties, including working in other departments, as assigned.