Shift Lead | Los Angeles

Blank Street•Los Angeles, CA

9h•Onsite

About The Position

Blank Street is hiring a Shift Lead for its first Los Angeles location. The Shift Lead sets the standard for the store by leading shifts, keeping operations moving, maintaining high standards, and helping the team deliver memorable customer experiences. This role is central to building the store’s culture and creating a positive, energetic, and collaborative team environment in a new city. The Shift Lead directs, coaches, and supports the team while owning the floor; trains new team members with the General Manager and Training Team; and reinforces standards for product quality, safety, and hospitality. The role also includes resolving customer and team issues, maintaining cleanliness and organization, partnering with Operations and Marketing on events and promotions, and mastering procedures such as cash handling, inventory, waste tracking, and opening and closing. This is a full-time role requiring 30–40 hours per week across 4–5 days, including two peak days (Friday, Saturday, or Sunday). Applicants must be at least 18 years old, able to lift more than 25 pounds and stand for long periods, and authorized to work in the U.S. Weekend and holiday availability is preferred.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder.
At least 18 years of age.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets the needs of the cafes, including 30–40 hours per week over 4–5 days and the ability to work two peak days (Friday, Saturday, or Sunday).
Authorized to work in the U.S.

Nice To Haves

Leadership experience preferably in hospitality, coffee, or beverage.
Weekend and holiday availability.
Passion for coffee and/or matcha.
People leadership skills, including coaching in the moment, giving clear direction, and supporting team members’ growth.
Hospitality orientation and attention to product quality, cleanliness, and organization.
Operational mindset, adaptability, and a solutions-oriented approach in a fast-paced environment.
Ability to foster an inclusive, positive, and respectful team environment.

Responsibilities

Lead shifts with clarity and confidence, directing, coaching, and supporting the team while owning the floor.
Train new team members alongside the General Manager and Training Team.
Continue training team members as standards and procedures evolve, ensuring product quality, safety, and hospitality standards are met.
Deliver consistent, welcoming, and engaging customer hospitality and help turn customers into regulars.
Handle customer or team issues calmly, positively, and with a solutions-oriented approach.
Maintain a clean and organized environment in line with local Department of Health and Blank Street standards.
Contribute to the team by working with the company’s equipment, coffee, and matcha.
Partner with Operations and Marketing on events and promotions to introduce the brand to new customers.
Master and apply company procedures, including cash handling, inventory, waste tracking, and opening and closing processes.
Build team pride, energy, camaraderie, and a positive, respectful working environment.