Shift Lead

Walgreens•West Falls Church, VA

5d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. The role handles store keys, required system start-ups, cash-handling tasks, delivery access, and preparation of the sales floor and stockroom for business. The Shift Lead models a distinctive customer experience, supports and coaches team members, and communicates management-assigned tasks when store management is not present. The position assists with inventory, ordering, merchandising, pricing, bookkeeping, store maintenance, food handling and rotation, regulatory compliance, and other operational tasks. It also supports pharmacy operations at the out window when requested, completes assigned training, and reports disciplinary issues and customer complaints to management.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control is preferred.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Responsibilities

Open and close the store in the absence of store management, including completing system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Deliver and model a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and sharing customer-service best practices with team members.
Hold store keys and open or close the store without management as necessary.
Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and handling reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and other merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete applicable pricing tasks related to local regulations or compliance programs on time and accurately.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when appropriate.
Support food separation and product placement procedures, stock rotation using first in, first out, and restocking of outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested PPLs.
Communicate assigned tasks to team members when store management is not present.
Report disciplinary issues and customer complaints to management.