Shift Lead

Walgreens•Manhattan, KS

12d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening or closing the store in the absence of store management. This includes completing required system start-ups, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role holds store keys and may communicate assigned tasks to team members when management is not present. The Shift Lead provides a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and modeling customer-service best practices. Operational duties include register and cash-handling tasks, supporting ordering and deliveries, reviewing order exceptions, handling reverse logistics, maintaining inventory accuracy, completing pricing and signage tasks, and helping with merchandising, displays, resets, and revisions. The position also supports store cleanliness and maintenance, food handling and stock rotation, bookkeeping, compliance with laws governing regulated products, and other store procedures. The Shift Lead may assist at the pharmacy out window as requested, attends required training, completes assigned learning activities, reports disciplinary issues and customer complaints to management, and completes other assigned tasks.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or a pharmacy license, as required by state.

Responsibilities

Open and close the store in the absence of store management, completing required system start-ups, cash handling, and preparation of the sales floor and stockroom.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for register change.
Provide customer and patient assistance, resolve customer issues, and model customer-service best practices.
Hold store keys and operate the store without management as necessary.
Assist and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and handling reverse logistics.
Help evaluate and develop promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
Follow food separation and product-placement procedures; assist with first-in, first-out stock rotation and restocking outs.
Use store systems and equipment; assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products.
Perform team-member bag checks before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete learning activities requested by the manager.
Communicate assigned tasks to team members when store management is absent.
Report disciplinary issues and customer complaints to management.