Shift Lead(09622) - 900 Hwy. 62-65 North

Domino's Franchise • Harrison, AR

1d

About The Position

Domino’s is hiring dependable, motivated Shift Leads to guide the team and help keep the store running smoothly. This is a hands-on leadership role in which the Shift Lead works alongside team members while helping direct the shift, maintain standards, solve problems, and foster a positive, productive work environment. The role combines customer service and store tasks—including making pizzas, cleaning, and stocking—with responsibility for shift and team performance. Previous management experience is helpful but not always required; training is available for candidates with a strong work ethic, positive attitude, reliability, and willingness to lead.

Shift Leads support day-to-day store operations during assigned shifts. They lead by example, direct and coach team members, help customers, process orders, prepare menu items, monitor food quality and service, maintain a clean and safe store, assist with cash handling, and communicate shift information to management. They are expected to follow and help enforce company policies, food safety standards, and operating procedures.

This is an active, hands-on restaurant position involving extended periods of standing and walking, frequent use of hands, lifting and carrying up to 50 pounds as needed, and working around hot ovens, food preparation equipment, and temperature changes between work areas and the walk-in cooler. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential job functions.

Starting pay is $12.25 per hour and may vary based on experience, availability, and qualifications. The role offers on-the-job training, hands-on leadership experience, and opportunities for advancement, including potential progression to Assistant Manager, General Manager, and beyond.

Requirements

• Meet applicable minimum age requirements for the position.
• Be legally authorized to work in the United States.
• Communicate clearly with customers, team members, and management.
• Have basic math and cash-handling skills.
• Be able to use computers, touchscreens, phones, and basic workplace technology.
• Have reliable attendance and punctuality.
• Be able to work scheduled shifts, including evenings, weekends, and holidays, based on store needs.
• Be willing to learn and follow Domino’s standards, policies, and procedures.
• Be dependable, punctual, positive, and professional, and comfortable taking responsibility and leading by example.
• Remain calm under pressure, communicate respectfully, give direction, address problems, and make sound decisions during challenging situations.
• Be organized and efficient, able to multitask in a fast-paced environment, and willing to help wherever needed.
• Focus on customer service, food quality, cleanliness, and results; follow up on assigned tasks and hold self and others accountable to store standards.
• Stand and walk for extended periods and work in a fast-paced restaurant environment.
• Bend, reach, crouch, and move throughout the store; use hands frequently for food preparation, cleaning, order entry, and other tasks.
• Lift and carry up to 50 pounds as needed and stock ingredients and supplies.
• Work around hot ovens and food preparation equipment and experience temperature changes between work areas and the walk-in cooler.
• Perform repetitive tasks while maintaining speed, accuracy, and quality.

Nice To Haves

• Previous management experience is helpful but not always required.
• Previous restaurant, retail, customer service, or leadership experience is helpful but not always required.

Responsibilities

• Lead by example and set the pace for the team during assigned shifts.
• Work alongside team members, including during busy periods.
• Direct team members and keep the team focused on shift priorities.
• Assist customers at the front counter and pickup window, provide professional service, and handle concerns calmly.
• Take and process orders accurately.
• Prepare pizzas and other menu items according to Domino’s standards.
• Monitor food quality, order accuracy, and service speed.
• Maintain a clean, organized, and safe store.
• Delegate cleaning, stocking, and operational tasks and follow up to ensure they are completed.
• Coach team members on procedures and performance expectations, and help train and support new team members.
• Manage workflow and adjust priorities during busy periods.
• Support a positive, respectful, and accountable team environment.
• Follow and help enforce company policies, food safety standards, and operating procedures.
• Assist with cash handling and shift accountability.
• Communicate important shift information to store management.
• Support the management team with daily store operations.
• Take ownership of problems, help find solutions, and communicate concerns to management promptly.
• Help protect the customer experience and maintain the performance and condition of the store.

Benefits

• Comprehensive on-the-job training
• Hands-on leadership experience
• Opportunity to build management skills
• Opportunities for advancement and increased responsibility
• Potential career progression into Assistant Manager, General Manager, and beyond

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed