Shift Lead

Walgreens • Villa Rica, GA

1d • $18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead models a distinctive customer experience and helps team members deliver courteous, proactive service.

The position supports daily retail operations, including sales registration, inventory accuracy, pricing and signage, merchandising, stock rotation, returns, reverse logistics, bookkeeping, and store maintenance. The Shift Lead may assist at the pharmacy out window, helps ensure compliance with laws governing regulated products, and communicates assigned tasks and relevant issues between management and non-management team members.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Knowledge of store inventory control.
• Valid PTCB certification or pharmacy license, as required by state.

Responsibilities

• Open and close the store in the absence of store management, including starting required systems, handling cash, and preparing the floor and stockroom for the business day.
• Open the store’s back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops, and register change requests.
• Engage customers and patients, offer assistance, resolve issues, and answer questions.
• Model customer service best practices and share them with team members.
• Hold store keys and open or close the store without management when necessary.
• Assist and coach team members in warehouse and vendor ordering, including orders as they are created, reviewed, and received.
• Register sales accurately and record scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
• Assist in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
• Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
• Help ensure team members follow the Outdate program.
• Handle basic department pricing and daily price changes, maintain accurate signage, and complete related regulatory pricing tasks on time.
• Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
• Help maintain clean, neat, and orderly interior and exterior store conditions, and request repairs when needed.
• Help separate and place food products according to policy, rotate consumables using first in, first out, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Assist at the pharmacy out window when requested.
• Help ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
• Conduct bag checks of team members before they leave the store.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the Manager.
• Communicate assigned tasks to team members when store management is absent.
• Report disciplinary issues and customer complaints to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed