Shift Lead

Walgreens•Town of New Castle, NY

4d•$19 - $24

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead models a distinctive and delightful customer experience, assists with store operations, and communicates assigned tasks between management and non-management team members when store management is not present. The role also supports inventory, ordering, pricing, displays, bookkeeping, maintenance, product rotation, and compliance with applicable policies and laws. The Shift Lead attends requested training and completes assigned PPLs, and reports disciplinary issues and customer complaints to management.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Responsibilities

Open and close the store in the absence of store management, including required systems start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices with team members, including Walgreens service traits and interpersonal habits.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure proper signage and complete related pricing tasks within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions, requesting repairs when appropriate.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the Pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.