Shift Lead

Walgreens•Spokane Valley, WA

5d•$19 - $24

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store in the absence of store management. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role also completes returns, order voids, refunds, cash drops, and change requests, and models a distinctive customer experience. The Shift Lead supports daily operations by holding store keys, assisting and coaching team members on ordering and receiving processes, maintaining sales and inventory accuracy, supporting merchandising and pricing, and helping maintain a clean and orderly store. The role assists with bookkeeping, food handling and stock rotation, compliance with regulated-product laws, and pharmacy out-window coverage when requested. When management is absent, the Shift Lead communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. The position also attends training and completes requested PPLs.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or a pharmacy license, as required by state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store's back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices and Walgreens service traits with team members.
Hold store keys and open and close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure appropriate signage and complete related pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions, and request store or system repairs when needed in the manager's absence or as requested.
Help separate food items and place products according to policies and procedures; assist with FIFO stock rotation and restocking outs for consumable items.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present and serve as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.