Shift Lead

Walgreens•St. Ann, MO

6d•$18 - $23

About The Position

The Shift Lead helps operate the store when store management is absent, including opening and closing, completing required system start-ups and cash handling, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role handles sales-related transactions and supports a distinctive customer experience by assisting customers and patients, resolving issues, and modeling customer service practices for team members. The Shift Lead supports store operations by holding keys, helping coordinate orders and deliveries, maintaining sales and inventory records, assisting with displays and pricing, and ensuring store conditions and procedures meet company and regulatory requirements. The role also communicates assigned tasks between management and non-management team members, reports disciplinary issues and customer complaints, and attends requested training.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management; complete required system start-ups and cash handling, prepare the floor and stockroom for the business day, and open the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service practices and Walgreens service traits with team members.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering as orders are created, reviewed, and received; open the back door for vendor deliveries.
Register sales on the assigned cash register and record scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with order exceptions on order release day and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities for departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure signage is correct and complete pricing tasks related to local regulations or regulatory compliance programs on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when appropriate.
Assist with food separation and product placement according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the Pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.