Shift Lead

Walgreens•Englewood, CO

5d•$19 - $24

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role handles transactions and related tasks such as product returns, order voids, customer refunds, cash drops, and providing register change. The Shift Lead models a distinctive and helpful customer experience, assists customers and patients, resolves issues, and shares customer-service practices with team members. The position also supports inventory, ordering, merchandising, pricing, bookkeeping, store maintenance, food handling and rotation, and compliance with laws and company policies. When management is absent, the Shift Lead communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. The role attends training and completes requested PPLs.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control is preferred.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, including completing required systems start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Engage customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices with team members, including Walgreens service traits and interpersonal habits.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
Register sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist the manager or assistant store manager in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes; ensure signage is displayed accurately and complete related regulatory pricing tasks within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as necessary or requested.
Help maintain clean, neat, orderly interior and exterior store conditions; request store or system repairs as required in the manager’s absence or as requested by the manager.
Help separate food items and place products according to policy; rotate consumable items using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.