Shift Lead

Walgreens•Glen Burnie, MD

1d•$18 - $23

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store when management is absent. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role completes transactions and cash-related tasks, models excellent customer service, and helps ensure store operations comply with company policies and applicable laws. The Shift Lead assists with ordering and receiving merchandise, inventory accuracy, pricing and signage, merchandising, resets, food handling and stock rotation, store maintenance, and bookkeeping. The role may assist at the pharmacy out window, holds store keys, conducts team-member bag checks, communicates assigned tasks when management is not present, and reports disciplinary matters and customer complaints to management. The position also includes attending training and completing assigned PPLs.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license, as required by state.

Responsibilities

Open and close the store when store management is absent, including starting required systems, handling cash, and preparing the sales floor and stockroom.
Open the store’s back door for deliveries and assist with vendor deliveries and warehouse ordering processes.
Complete product returns, order voids, customer refunds, cash drops, and change requests for cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Hold store keys and communicate assigned tasks to team members when management is not present.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts, including basic departments, stockroom, and overstock locations.
Assist with the Outdate program, department pricing, daily price changes, and required signage and regulatory pricing tasks.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed.
Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
Follow food separation and product-placement procedures, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment; assist at the pharmacy out window when requested.
Ensure compliance with state and local laws for regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Report disciplinary issues and customer complaints to management.