Shift Lead

Walgreens•Mcminnville, OR

5d•$19 - $24

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store when management is absent. The role handles required system start-ups, cash-handling activities, store readiness, and opening the back door for deliveries. The Shift Lead models attentive customer service and helps team members deliver a positive customer experience. The position supports inventory, ordering, merchandising, pricing, register operations, bookkeeping, store maintenance, and compliance with company policies and applicable laws. The Shift Lead may assist at the pharmacy out window as requested and communicates assigned tasks to team members when store management is not present. The role also attends training and completes requested learning modules.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, complete required system start-ups and cash handling, prepare the sales floor and stock room for the business day, and open the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Model and deliver a distinctive and delightful customer experience; greet customers and patients, offer assistance, resolve issues, and answer questions.
Share customer-service best practices with team members, including courteous interpersonal habits and proactive assistance.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with reviewing order exceptions on order release day and reverse logistics, including 1506, returns, and empty packages.
Assist the manager or assistant store manager in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across basic departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks related to local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain a clean, neat, orderly store and request store or system repairs when management is absent or as requested.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.