Shift Lead

Walgreens•Marina del Rey, CA

4d•$21 - $26

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store when management is absent. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead models excellent customer service and assists with a wide range of operational, inventory, merchandising, pricing, maintenance, and team-support tasks. The Shift Lead serves as a liaison between management and non-management team members when store management is not present, communicating assigned tasks and reporting disciplinary issues and customer complaints to management. The position requires one year of prior leadership, supervisory, or retail key-holder experience and fluency in reading, writing, and speaking English, except in Puerto Rico.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license when required by the state.

Responsibilities

Open and close the store in the absence of store management, including completing system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries and hold store keys as needed to open and close without management.
Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for change for registers.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive service.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across basic departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks required by local regulations or compliance programs within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as necessary or requested.
Help maintain clean, neat, and orderly store conditions inside and outside; request store or system repairs when management is absent or as requested.
Assist with separation and placement of food products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws governing regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present and report disciplinary issues and customer complaints to management.