Shift Lead

Walgreens•Bloomfield, NJ

5d•$18 - $21

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when store management is absent. The role holds store keys, completes required system start-ups and cash-handling tasks, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead helps deliver a distinctive customer experience, supports and coaches team members, and serves as a liaison between management and non-management staff when management is not present. Operational responsibilities include processing sales and related register transactions, maintaining inventory and pricing accuracy, supporting ordering and deliveries, completing resets and displays, assisting with bookkeeping and maintenance, and ensuring compliance with company policies and applicable laws. The role also attends requested training and completes assigned learning, reports disciplinary issues and customer complaints to management, and completes special assignments as assigned.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license, as required by state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the sales floor and stockroom.
Open the store’s back door for vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive service.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register assigned sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain a clean, neat, orderly store and request store or system repairs when needed in management’s absence or at a manager’s request.
Assist with food separation and product placement according to policy, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present.
Report disciplinary issues and customer complaints to management.