Shift Lead

Walgreens•Arvada, CO

10d•$19 - $24

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store in the absence of management. This includes completing system start-ups, cash-handling tasks, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role handles transactions and related tasks such as returns, voids, refunds, cash drops, and providing register change. The Shift Lead provides helpful customer service and models Walgreens service practices for team members. Operational duties include holding store keys, supporting ordering and deliveries, maintaining sales and inventory records, assisting with merchandising and pricing, maintaining store conditions, and ensuring compliance with relevant policies and regulations. The position also communicates assigned tasks when management is absent, reports disciplinary issues and customer complaints, and completes training and other assignments as requested.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control is preferred.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Responsibilities

Open and close the store without management when needed, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for register change.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Hold store keys and open or close the store as necessary without management.
Assist with and coach team members on warehouse and vendor ordering processes, including orders being created, reviewed, and received.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes; ensure proper signage and complete applicable pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when appropriate.
Assist with food separation and product placement according to procedures, stock rotation using first-in, first-out, and restocking outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present.
Report disciplinary issues and customer complaints to management.