Shift Lead

Walgreens•Weslaco, TX

3d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. The role handles required system start-ups, cash procedures, store readiness, delivery access, and customer transactions. The Shift Lead helps team members follow operational processes, maintain inventory and merchandising standards, and comply with company policies and applicable regulations. The position also serves as a communication link between management and non-management team members when store management is not present. The Shift Lead communicates assigned tasks, reports disciplinary issues and customer complaints, attends requested training, and completes other assignments as directed.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control is preferred.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the sales floor and stock room for the business day.
Open the back door for deliveries and vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Model and deliver a distinctive customer experience by greeting and assisting customers and patients, resolving issues, and answering questions.
Share customer-service best practices with team members, including courteous interpersonal habits and proactive assistance.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with reviewing order exceptions on order release day and reverse logistics, including 1506, returns, and empty packages.
Assist management with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in basic departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks required by local regulations or compliance programs accurately and on time.
Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain clean, neat, orderly interior and exterior store conditions; request store or system repairs when management is absent or as requested.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present.
Report disciplinary issues and customer complaints to management.