Shift Lead

Walgreens•Lake Havasu City, AZ

1d•$18 - $23

About The Position

The Shift Lead supports store operations by opening and closing the store in the absence of store management, handling required systems start-ups and cash procedures, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role delivers a distinctive customer experience while helping team members with operational processes and communicating assigned tasks when store management is not present. The Shift Lead supports sales, inventory, pricing, merchandising, bookkeeping, maintenance, and compliance activities. The role also attends training, completes requested learning modules, and reports disciplinary issues and customer complaints to management.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, including required systems start-ups, cash handling, and preparation of the sales floor and stockroom.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Model and deliver a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive assistance.
Hold store keys and open or close the store without management as necessary.
Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and record scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with reviewing order exceptions on order release day and with reverse logistics, including returns and empty packages.
Assist the manager or assistant store manager in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure signage is displayed accurately and complete pricing tasks required by local regulations or compliance programs on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when appropriate.
Help separate food items and place products according to policies and procedures; rotate consumable stock using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.