Shift Lead

Whistle Express Car Wash•Highlands Ranch, CO

About The Position

As a Shift Lead at Whistle Express, you set the standard on-site and take ownership of operations, especially when management is not present. You lead the crew by example, uphold consistent standards, and help ensure each shift is productive and the site is clean. The work is fast-paced, physical, visible, and outdoors. You engage with customers, support safe and efficient wash operations, direct and guide team members, and inspect vehicles to maintain Whistle’s quality standards, including its “Sparkle Assurance.” You serve as a key holder and handle opening and closing procedures. The role calls for a team-first leader who takes responsibility for the crew’s performance and addresses challenges during the shift.

Requirements

Be physically active and comfortable working outdoors at a fast pace.
Demonstrate ownership, lead by example, and maintain standards consistently.
Have a team-first approach and take responsibility for team outcomes.

Nice To Haves

Prior leadership or team experience.

Responsibilities

Greet customers and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive customer engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions, identify service improvement opportunities, and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment operations and identify and report malfunctions or other issues.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Help team members resolve operational issues promptly so the site runs efficiently.
Serve as a key holder and complete opening and closing procedures accurately and on time.
Lead the team during shifts and provide direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to support smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback to keep operations on track.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle’s quality standards.
Check for missed spots, streaks, or other issues in support of the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Guide team members to help maintain consistent wash quality.
Look for ways to improve processes and exceed customer expectations.