Shift Lead

Whistle Express Car Wash•Tryon, OK

About The Position

As a Shift Lead at Whistle Express, you set the standard at the site and lead the crew, especially when management is not on-site. The role involves hands-on leadership and ownership of site standards in a fast-paced, physical, visible environment. You help ensure the site is clean, the team delivers, and guests have a positive experience. The Shift Lead engages with customers, supports wash operations and safety, leads team members during shifts, and checks vehicle and wash quality. You serve as a key holder and carry out opening and closing procedures. Prior leadership or team experience is a plus, but the posting emphasizes leadership instincts and a team-first approach.

Requirements

Be physically active and comfortable working outdoors at a fast pace.
Demonstrate ownership, lead by example, and uphold consistent standards.
Take a team-first approach, sharing wins and owning losses.

Nice To Haves

Prior leadership or team experience.

Responsibilities

Greet customers and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to encourage engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions, identify opportunities to improve service, and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment and identify and report malfunctions or other issues.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues to keep the site running efficiently.
Serve as a key holder and complete opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to support smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback to keep operations on track.
Handle unexpected challenges or staff issues during the shift and escalate them to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle's quality standards.
Check for missed spots, streaks, and other issues in support of the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Provide team members with feedback or guidance to maintain consistent wash quality.
Look for ways to improve processes and exceed customer expectations.