Shift Lead, Safety and Hospitality - Shift hours - 12:00am-10:30am

Springs Rescue Mission • Colorado Springs, CO

1d • Onsite

About The Position

Springs Rescue Mission considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. The Shift Lead provides direct shift leadership and unified command authority within the Safety & Hospitality department. This role supervises Campus Coordinators and ensures safe, consistent, and mission-aligned operations across the Welcome Center and shelter environments during assigned shifts. Shift Leads serve as the highest on-duty authority during their shift and are responsible for real-time decision-making, crisis intervention, policy enforcement, and staff accountability in a 24/7 operational environment. This role requires the ability to analyze complex behavioral situations through a trauma-informed lens, step into crisis environments, de-escalate heightened encounters, determine appropriate levels of response, and balance accountability with dignity. When necessary, the Shift Lead has authority to suspend services in accordance with SRM policy while clearly communicating re-engagement pathways and referrals that address underlying needs contributing to behavior.

Requirements

• Associate or Bachelor’s degree in a related field preferred, or equivalent combination of education and supervisory experience.
• Minimum of two years of leadership or supervisory experience.
• Experience in crisis intervention, shelter operations, behavioral health, or high-volume service environments preferred.
• Experience applying trauma-informed care principles in practice strongly preferred.
• Non-profit or recovery environment experience helpful.
• Maintains a personal relationship with Jesus Christ and is a constant witness. Christ-centered and compassionate attitude in dealing with people including the homeless and faithfully upholds and exemplifies SRM’s Statement of Faith
• Committed and mature Christian, able to provide a clear Biblical testimony of a personal relationship with Jesus Christ as Savior through word and lifestyle.
• Strong understanding of trauma-informed care principles and the ability to apply them consistently in crisis situations, supervision, and decision-making.
• Demonstrated ability to correctly analyze complex behavioral situations and determine appropriate levels of response.
• Skilled in understanding and utilizing de-escalation and conflict resolution.
• Able to remain calm, steady, and authoritative under pressure.
• Strong and effective leadership and supervisory skills.
• Strong organizational skills with the ability to effectively manage multiple priorities.
• Ability to communicate clearly and professionally during high-stress encounters.
• Ability to enforce policy consistently and fairly while maintaining dignity and respect.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Flexible and able to respond appropriately to emergencies or evolving operational needs.
• Two years of sobriety if in recovery

Responsibilities

• Provide effective direct supervision to Campus Coordinators during assigned shifts.
• Serve as shift command authority for Campus Coordinators.
• Respond in person and in a timely manner to all serious incidents campus-wide, including safety threats, medical emergencies, behavioral escalations, and facility-related emergencies.
• Physically report to the scene of serious incidents to assess risk, provide leadership, direct response efforts, and ensure appropriate resolution.
• Analyze situations in real time and determine appropriate level of response (verbal intervention, referral, suspension, emergency response, etc.).
• Step into crisis situations and actively de-escalate heightened behavioral encounters using trauma-informed techniques.
• Ensure interventions balance safety, accountability, and dignity.
• Determine when client behavior requires suspension of services in accordance with SRM policy and behavioral standards.
• Clearly communicate suspension decisions in person while outlining re-engagement pathways and available resources.
• Coordinate and respond in person when external responders (police, fire, EMS) arrive on campus.
• Provide or coordinate referrals to internal or external services to address root causes of behavioral concerns.
• Ensure appropriate staff deployment and adjust coverage as needed during and after serious incidents.
• Review and approve incident documentation for completeness, accuracy, and tone consistency.
• Coach Campus Coordinators in proper response standards and post-incident learning.
• Communicate significant incidents and safety concerns to department managers.
• Participate in hiring, onboarding, and training of Campus Coordinators.
• In this role, you may be required to drive on behalf of Springs Rescue Mission, so a valid driver’s license and clean driving record is required. To ensure the safety of our employees and compliance with state and federal law, SRM utilizes ongoing Motor Vehicle Record (MVR) monitoring. This means that you may be required to have MVR report run at any time to ensure you have a valid driver’s license and clean driving record if utilized as driver.
• Attends all required meetings and reviews SRM emails regularly.
• Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
• In this role, you may be required to drive on behalf of Springs Rescue Mission utilizing SRM company vehicle and/or your personal vehicle. In accordance with that, a valid driver’s license, current proof of insurance and/or clean driving record for a minimum of 3 years is required. To ensure the safety of our employees and compliance with state and federal law, SRM utilizes ongoing Motor Vehicle Record (MVR) monitoring where MVR reports may be run randomly to ensure you have a valid driver’s license and clean driving record if utilized as driver.

Benefits

• Medical coverage with Spring’s Rescue Mission covering 80% of the employee premium on base medical plan.
• Voluntary dental and vision coverage
• Employer-paid life insurance
• 403(b) retirement plan with Spring’s Rescue Mission matching contributions up to 5% after one year of employment, with 100% vesting beginning on your date of hire
• Voluntary Group Accident Plan
• Eight (8) paid holidays
• Paid Time Off (PTO) – beginning at 21 days annually, accrued each pay period
• Employer paid Long-Term disability
• Pay on Demand option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees