Hospitality and Safety Specialist

Brightli • Springfield, MO

3d • Onsite

About The Position

As a Hospitality Specialist at Burrell Behavioral Health, you will play a vital role in maintaining a positive and welcoming environment for clients, visitors, and staff. This position involves providing exceptional customer service, ensuring the safety and security of everyone in the facility, and promoting a culture of diversity, inclusion, and respect. Key responsibilities include greeting and assisting clients and visitors, acting as the first point of contact, and providing directions and information. You will also be responsible for continually assessing and addressing potential safety concerns, responding to emergencies, enforcing safety measures, conducting threat assessments, implementing crisis prevention and management techniques, and organizing safety training programs. Building positive relationships with staff and clients through open communication, empathy, and understanding is crucial, as is promoting a sense of community and ensuring everyone feels valued and supported. You will handle client issues and complaints professionally and act as a role model by demonstrating positive verbal and non-verbal behaviors, encouraging an environment of hope, motivation, and resilience. The ideal candidate is passionate about helping others, possesses excellent communication and interpersonal skills, and can work independently with minimal supervision.

Requirements

• Passion for providing exceptional customer service.
• Passion for ensuring the safety and well-being of others.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Passion about helping others.

Responsibilities

• Greeting and assisting clients and visitors, providing assistance, directions, and information to help them navigate the facility.
• Maintaining a safe and secure environment by continually assessing and addressing any potential safety concerns, responding to emergencies, and enforcing safety measures.
• Conducting threat assessments, implementing crisis prevention and management techniques, and organizing safety training programs for employees.
• Building strong relationships with staff and clients through open and interactive communication, empathy, and understanding.
• Promoting a sense of community and belonging, and helping to ensure that everyone feels valued, respected, and supported.
• Providing exceptional customer service by handling client issues and complaints promptly and professionally.
• Setting the tone for the organization's culture by modeling positive verbal and non-verbal behaviors at all times.
• Encouraging an environment that promotes hope, motivation, and resilience.

Benefits

• Competitive compensation
• Competitive benefits
• Opportunities for professional growth and development
• Supportive work environment that values collaboration, teamwork, and mutual respect
• Paid time off (attractive package for full-time employees)
• Employee benefits package (health, dental, vision, retirement, life, & more for full-time employees)
• Top-notch training (initial, ongoing, comprehensive, and supportive)
• Career mobility (advancement opportunities/promoting from within)
• Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed