Hospitality & Safety Ambassador

Windwalker•Boston, MA

17h•Onsite

About The Position

Windwalker Group is seeking Full-Time Hospitality & Safety Ambassadors to support one of Boston's most unique community destinations. We are proud to partner with Boston Public Market, a nonprofit organization dedicated to supporting local entrepreneurs, celebrating New England agriculture, and creating an inclusive marketplace where residents and visitors can connect through food, culture, and community. If you enjoy working with people, creating welcoming environments, and making a positive impact every day, we'd love to hear from you. Available Shifts: 1st Shift: 6:00 AM – 2:00 PM (Full-Time) 2nd Shift: 2:00 PM – 9:00 PM (Full-Time) Pay Rate: $22.00 per hour Position Overview: As a Hospitality & Safety Ambassador, you will serve as one of the first points of contact for guests visiting Boston Public Market. Your primary responsibility is creating a welcoming, safe, and enjoyable experience for every visitor while helping maintain a secure environment through exceptional customer service, awareness, and professionalism. Successful ambassadors are approachable, observant, dependable, and enjoy interacting with people from diverse backgrounds. This position combines hospitality, customer service, and safety awareness to support a positive experience for everyone who enters the Market.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to successfully pass a background check.
Excellent customer service and interpersonal communication skills.
Ability to remain calm and make sound decisions in dynamic situations.
Comfortable standing, walking, bending, kneeling, and moving throughout the facility for extended periods.
Strong observation skills and attention to detail.
Ability to work independently while also contributing as part of a team.
Professional demeanor with excellent verbal and written communication skills.
Flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

Previous experience in hospitality, concierge services, guest services, customer service, event operations, or safety/security.
Experience working in public-facing environments with high guest interaction.
Knowledge of incident reporting and documentation procedures.
CPR, First Aid, AED, NARCAN, MOAB, ACT I, II, or III certifications are highly preferred.
Associate's degree or higher in Criminal Justice, Emergency Management, Hospitality, Communications, or a related field is a plus.
Experience with conflict resolution and de-escalation techniques.
Familiarity with surveillance systems or facility safety operations is preferred but not required.

Responsibilities

Welcome guests, vendors, and staff with professionalism, warmth, and courtesy.
Provide exceptional customer service by answering questions, offering directions, and assisting visitors throughout the Market.
Maintain a visible presence that promotes a safe, friendly, and welcoming atmosphere.
Monitor entrances, exits, and public spaces while remaining alert to safety concerns.
Assist with access control procedures when appropriate.
Observe, document, and report incidents, hazards, or unusual activity according to established procedures.
Help de-escalate situations calmly and professionally while treating all individuals with respect.
Communicate effectively with Market management, fellow team members, emergency responders, and public safety partners when necessary.
Support emergency response procedures and assist with evacuations or other safety protocols when needed.
Conduct routine patrols of the facility to identify maintenance or safety concerns.
Maintain a professional appearance and represent both Windwalker Group and Boston Public Market with integrity.
Help ensure fluidity amongst the loading dock.
Foster an environment where guests, vendors, and employees feel welcomed, respected, and secure.