Shift Lead/Hourly Manager

Nothing Bundt Cakes•Frisco, TX

About The Position

The Nothing Bundt Cakes Assistant Bakery Manager works alongside the Bakery Manager and team members to create high-quality cakes, a warm and welcoming environment, and a superior guest experience. The role shares in team leadership and collaborates with the Bakery Manager to drive sales and profitability, carry out day-to-day responsibilities, and ensure bakery operations comply with NbC standards. It also helps reinforce the company’s core values and bring the brand to life for team members and guests. The position contributes to guest experience, cake production, brand and merchandise presentation, work environment, profit-and-loss management, and inventory control. It supports team recruitment, selection, training, work direction, feedback, and coaching; helps maintain product, service, visual merchandising, and food-safety standards; and assists with operational and administrative tasks. The role also co-manages special orders and deliveries, helps open and close the bakery, participates in local marketing events, and performs bakery duties as business needs require. The role requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands. The posting describes the broader Nothing Bundt Cakes culture and notes that employees at franchised locations are employed by the franchise owner/operator, not the franchisor.

Requirements

High school diploma or GED.
1–3 years of guest-facing experience in retail, restaurant, or food service; preferably in a lead role with progressive managerial responsibilities.
Demonstrated success creating a superior guest experience and coaching others to do the same.
Experience training new team members, directing others’ work, and achieving productivity goals.
Basic proficiency in Microsoft Word, Excel, and Outlook, and comfort learning new technologies.
Strong interpersonal and communication skills, both oral and written, with the ability to engage, empower, and motivate a team.
Ability to delegate, set clear expectations, direct work, and manage performance.
Strong organization, resourcefulness, prioritization, and follow-up skills.
Strong problem-solving skills, including assessing situations, identifying issues, developing possible solutions, and taking appropriate action.
Learning agility and a passion to grow and excel.
Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Nice To Haves

Post-secondary education.
Lead-role experience with progressive managerial responsibilities in a retail, restaurant, or food service environment.

Responsibilities

Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
Partner with the Bakery Manager in leading guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
Support recruiting, selecting, and training team members; direct daily work; and provide performance feedback and coaching.
Ensure product, service, bakery environment, visual merchandising, food and health safety, and operational standards are consistently upheld.
Assist with operational and administrative responsibilities, including production plans, productivity goals, scheduling, supply ordering, sales and labor reporting, basic accounting and expense control, and payroll processing.
Co-manage special-order fulfillment through web and email for individual guests and corporate accounts, including large or complex orders and deliveries.
Help open and close the bakery, including balancing cash drawers and making bank deposits.
Help execute local marketing strategy by coordinating and participating in special brand-building events.
Maintain hands-on knowledge of bakery roles and step in to perform responsibilities as business needs dictate.
Demonstrate the company’s leadership competencies: Servant’s Heart, Spirit of a Champion, and Genuine Connections.