Shift Lead/Hourly Manager

Nothing Bundt Cakes #3 • Frisco, TX

8d

About The Position

The Nothing Bundt Cakes Assistant Bakery Manager works alongside the Bakery Manager and team members to create high-quality cakes, a warm and welcoming environment, and a superior guest experience. The role shares team leadership and collaborates with the Bakery Manager to drive sales and profitability, carry out day-to-day responsibilities, and ensure the bakery operates in accordance with NbC standards. It also helps carry the NbC culture by reinforcing core values and bringing the brand to life for team members and guests.

Requirements

• High school diploma or GED.
• 1–3 years of guest-facing experience in retail, restaurant, or food service; preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing others’ work, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel, and Outlook, and comfort learning new technologies.
• Strong interpersonal and communication skills, with the ability to engage, empower, and motivate a team and communicate effectively orally and in writing.
• Ability to delegate, set clear expectations, direct work, and manage performance.
• Strong organization, resourcefulness, prioritization, and follow-up skills.
• Problem-solving ability to assess situations, identify issues, develop solutions, and take appropriate action.
• Learning agility and a passion for growth and excellence.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.

Nice To Haves

• Post-secondary education.
• Lead-role experience with progressive managerial responsibilities.

Responsibilities

• Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
• Partner with the Bakery Manager to lead the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
• Support recruiting, selecting, and training team members; direct daily work; and provide performance feedback and coaching.
• Uphold product, service, bakery environment, and visual merchandising standards, and ensure operations meet food and health safety standards and NbC policies and procedures.
• Assist with operational and administrative duties, potentially including cake production plans, productivity goals, scheduling, supply ordering, sales and labor reporting, basic accounting and expense control, and payroll processing.
• Co-manage special-order fulfillment through web and email for individual guests and corporate accounts, including large and complex orders and deliveries.
• Co-facilitate bakery opening and closing, including cash-drawer balancing and bank deposits.
• Help execute local community marketing strategies by coordinating and participating in special brand-building events.
• Maintain hands-on knowledge of all bakery roles and perform different responsibilities as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED