Shift Lead - Catering

University of Wisconsin Stevens Point • Stevens Point, WI

19h • Onsite

About The Position

Accepting work-study and regular pay applicants. This role reports to the University Dining Catering Manager and Student Manager, with daily tasks assigned by Floor Managers and Sous Chefs. The Shift Lead will help ensure the smooth operation of Catering by assisting with the on-going training of staff members and ensuring staffing levels, event set-up, and attend to food/beverages to provide exceptional service at catered events. Shifts for catering are varied and can include daytime, nights, and weekends.

Requirements

• Must be able to work a minimum of 12 hours per week.
• Demonstrated leadership abilities, good interpersonal skills, strong oral communications skills, and active listening skills.
• Ability to learn and perform duties with speed and efficiency following proper food safety and sanitation guidelines when preparing and serving.
• Must be friendly and outgoing with excellent hospitality skills and able to maintain a positive and professional manner through duration of shift.
• Self-motivated with excellent organizational skills and a keen attention to detail.
• Ability to work as a team in a fast-paced environment under short time constraints and within established deadlines.
• Ability to lift pans, weighing up to 40#, between production area and carts.
• Ability to bend, stoop, twist and lift weighing up to 60# when storing, stocking, and gathering prepared products and/or inventory items.
• Ability to stand and walk on hard floors for extended hours.
• All applicants must be at least a part-time student (enrolled in at least 6 undergraduate or 5 graduate credits) and be in good academic standing (cumulative and semester GPAs of 2.0 or higher).
• Applicants must pass a criminal background check (only criminal activity directly pertaining to the position description will be evaluated.)
• Successful applicants must pass all UWSP mandatory trainings along with department specific (food handling) trainings as part of their employment onboarding.
• Upon the completion of the eight-week probationary period, the staff supervisor will conduct a performance evaluation with results impacting the students’ future employment status.

Nice To Haves

• Prior wait staff experience helpful, but not required.

Responsibilities

• Knowledge and comprehension of at least one area within Catering and a willingness to perform other duties and tasks as needed.
• Assist with the set-up and manage pre-function work that needs to be performed related to your area of responsibility.
• Ensure all equipment is accounted for and in good working condition.
• Assist with event staff training on how to “plate” food items for a served meal or staff buffet, as event requires.
• Know the menu for each function and be able to aware of dietary concerns with each item.
• Promote and maintain the highest level of customer service to all guests.
• Resolve guest complaints.
• Assist with breaking down after events and returning all event items to proper locations.
• Ability to assist managers with unit operations in the absence of full-time staff.
• Frequent communication with all event staff to learn of updates, suggestions, concerns.
• Use safety equipment, supplies, and procedures to perform job duties.
• Maintain equipment in an orderly and sanitary manner and in conformance with local, state, federal rules, and regulations.
• Ensure that both service and leftover food are stored in a safe and sanitary condition.
• At end of shifts, ensure that dirty pans and utensils sent for cleaning.
• Attending mandatory staff meetings.
• Complete University Dining Orientation Canvas course and all Mandatory Trainings (Mandated Reporter and Information Security courses found on the My UW website) before the employee’s first shift with University Dining.
• Being held accountable and abide to the policies outlined in the University Dining Student Employment Handbook.
• Other duties as assigned by Management Team.

Benefits

• The skills you learn here are transferable and will help you within any career path while also giving you valuable work experience to strengthen your resume.
• Gain experience in: Job Knowledge, Personal Development, Responsibility/Task Completion, Customer Service, Community Engagement, Inclusivity at Work, Work Practices, Judgement/Problem Solving, Success Attribute, Time Management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed