Shift Coordinator - Devil's Pool Restaurant

Bass Pro Shops•Ridgedale, MO

5d•Onsite

About The Position

The Shift Coordinator helps oversee the daily operations of a team and ensures smooth transitions between shifts by managing schedules, delegating tasks, and addressing staff and operational issues. This role involves providing superior service to customers, assisting in the planning and coordination of daily restaurant operations, and supporting employee training. The coordinator will supervise and assist with various operational tasks including line set-up, food preparation, customer service, cleaning, dishwashing, and bartending. They are also responsible for ensuring compliance with alcohol service regulations, managing front-of-house inventory, and adhering to health and safety procedures. Additionally, the role requires preparing administrative reports, executing opening and closing duties, resolving operational issues, and monitoring food and service quality. Regular communication with the Restaurant Manager and attendance at staff meetings are expected.

Requirements

High School Diploma or Equivalent
Food handler and beverage service permit
2 – 3 years of professional Food and Beverage experience required.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guest’s needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Nice To Haves

Fine dining experience preferred (For certain outlets)

Responsibilities

Provide superior service to our customers (internal and external) at all times.
Maintain close contact with guests to ensure their satisfaction.
Assist in the planning, supervising and coordination of the daily operations of the restaurant.
Assist in training of employees.
Plan and conduct staff meetings in Managers absence.
Supervise and assist as necessary with all operations, which may include: line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service and dining area; dishwashing; bartending, menu development, large party reservations etc.
Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control.
Assist in ordering, receiving, and maintaining an appropriate inventory of front of the house food and supplies; which may include coordinating the transportation of goods.
Ensure that applicable health and safety procedures and regulations are followed.
Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc.
Executes all opening and closing duties of dining outlets and bar effectively.
Deal with a variety of special problems that arise in daily operations related to inventory, purchasing, personnel, equipment, etc
Monitor food and service to ensure that appropriate quality standards are maintained.
Confer regularly with the Restaurant Manager and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.
Attend staff meetings.
Keep abreast of new developments in the field.
ALL OTHER DUTIES AS ASSIGNED